You have reached reached our Frequently Asked Questions page. We will try to tackle as many Pine related topics as we can. Regular updates will be made to this page so please check in when you can. If you have any questions, please send us an email through the contact form provided below.

New Email System

  1. What is the webmail address or URL?
    Answer:  Using a web browser like Internet Explorer or Google Chrome, your pine-net.com email can be accessed at http://webmail.pine-net.com/ . Make sure to type the full email account on the Username text box.
  2. I typed in the password I set up with Pine Telephone. Why is the webmail/email program not accepting it?
    Answer:  Your original password did not meet our password requirements. Try typing your password and adding “74728” to the end.
  3. I tried appending “74728” to my password. Why is the webmail/email program still not accepting it?
    Answer:  Your extended password did not meet other requirements such as consecutive numerals. A random password was generated for you. [Avoid having to answer this question by immediately providing the random password or contacting customers affected by this issue prior to final cutover.]
  4. What are the new password requirements?
    Answer:  New email passwords must have at least 6 characters, must not contain the username, the words “password” or “pine-net”, and must not contain consecutive numerals (ex: 0123, 321).
  5. How do I change my email password?
    Answer:  Once logged in the webmail, click on email settings icon, go to Settings, Change Password. Be to confirm your new password.
  6. How do I setup my email program/mobile device firmware for non-SSL based server settings?
    Answer:  If you already have an existing setup, there are but a few changes required—primarily, entering the full email account. If you are setting this email up as a new account, first decide on whether to use IMAP or POP3.
    Use “mail.pine-net.com” for both incoming and outgoing mail servers. Incoming server port is 143, no SSL or SSL/TLS, normal password authentication. Outgoing server port is 25, no SSL or SSL/TLS, normal password authentication. Refer to our Email Setup guidelines for more information.
  7. How do I setup my email program/mobile device firmware for SSL based server settings?
    Answer:  SSL based server connection adds an additional layer of security. If you already have an existing setup, there are but a few changes required—primarily, entering the full email account. If you are setting this email up as a new account, first decide on whether to use IMAP or POP3. Use “secure.emailsrvr.com” for both incoming and outgoing mail servers. Incoming server port is 993, use SSL or SSL/TLS, normal password authentication. Outgoing server port is 465, use SSL or SSL/TLS, normal password authentication. Refer to our Email Setup guidelines for more information.
  8. Is SSL server setup available?
    Answer:  Yes, the new email system does support SSL server setup. Point incoming and outgoing servers to “secure.emailsrvr.com”. IMAP port is 993, POP3 port is 995, and SMTP port is 465. Allow for username and password authentication.
  9. I am missing some emails. How do I recover them?
    Answer:  Although there is a time limit to how long the old email system will be supported, we can migrate your old emails for the time being. Contact tech support here to arrange for email migration.
    If you are missing some emails, a migration error may have occurred. If this is the case, we will attempt the migration process for your account once again.
  10. All my emails migrated over but my IMAP folders did not, how do I recover them?
    Answer:  IMAP accounts retain emails and folders created by the user. Folders can be recovered by re-subscribing to them from the server. Contact tech support here to arrange for email migration. Refer to our Email Setup guidelines for more information.
  11. All my emails migrated and IMAP folders re-subscribed, however, I do not see entries to my address book. Can I recover them?
    Answer:  Unfortunately, IMAP based migration cannot transfer address books, calendars, notes, etc. Addresses will have to be recovered by exporting the address book from your email program. Contact tech support here to arrange for email migration.
  12. Whenever I send an email from my Apple iOS device, I do not see this reflected in my webmail or other devices. How can I sync my folders?
    Answer:  Certain mobile devices require configuration of Mailbox Behaviors. For the iOS, go to Settings — Mail, Contacts, Calendars, under Accounts, select/tap the appropriate email account. Under IMAP, select/tap the email account. Scroll to the bottom and select/tap Advanced. Under Mailbox Behaviors, select/tap Sent Mailbox. Select/tap Sent under On The Server. Tap back to return to Account, and tap Done. All sent messages from this device will not be synced with the server.

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